1. Shipping
We carefully hand-pack every My Melodys Candles order to ensure it arrives safely and beautifully. All orders are shipped from Melbourne, Australia.
2. Processing Time
- Orders are processed within 1–3 business days.
- During holidays or promotional periods, processing may take slightly longer.
- You will receive a shipping confirmation email with tracking details once your order has been dispatched.
3. Shipping Information
- Standard Shipping: 2–7 business days
- Express Shipping (where available): 1–3 business days
Shipping costs are calculated at checkout based on your location and selected delivery method.
4. Returns & Exchanges
Due to the handcrafted nature of our candles, we do not accept returns or exchanges for change of mind.
If your order arrives damaged or incorrect, please contact us within 7 days of receiving your parcel.
5. Damaged Orders
If your item arrives damaged, please email us with:
- Your order number
- Photos of the damaged item
- Photos of the packaging
We will assess your claim and arrange a replacement or refund where appropriate.
6. Contact Us
If you have any questions about shipping or returns, we're happy to help.
Email: support@mymelodyscandles.com
Response Time: Within 1–2 business days.